Privacy Policy & Data Security Guarantee

1. Device Storage Sanitization (NIST 800-88 Guidelines)

When you sell an old, used, damaged, or dead smartphone to Revora, your data security is our highest operational priority:

• Bootable Devices: Before any device enters our processing pipeline, our certified technicians execute an encrypted factory reset throwing away cryptographic keys in compliance with NIST 800-88 guidelines.
• Non-Bootable & Dead Phones: For devices with severe motherboard damage or liquid corrosion that refuse to power on, storage chips undergo high-frequency degaussing or physical board destruction to ensure zero recoverable fragments remain.

2. Customer Personal Information Collected

We collect minimal personal information strictly required to perform repair services, issue instant buyback payouts, and comply with legal regulations:

• Contact & Pickup Details: Full name, 10-digit mobile number, email address, and physical doorstep pickup address.
• Payout Processing: Bank account details or UPI ID provided explicitly by you for receiving instant buyback funds.
• Ownership Verification: Government photo ID (e.g. Aadhaar or PAN card) inspected during doorstep trade-in verification to prevent anti-theft trade-ins.

3. Passcode & Data Access During Repair

During doorstep screen and battery repairs, our technicians never request your personal device lockscreen passcode unless post-repair biometric sensor calibration (e.g. TrueTone or Touch ID) requires explicit test access in your direct presence.

4. Third-Party Sharing & Cookies

Revora does not sell, rent, or trade customer contact details or personal data to third-party marketing brokers. We utilize privacy-friendly analytics for website performance measurement without tracking personally identifiable credentials.